Your privacy is our priority. This policy clearly explains how spin ngo collects, uses, stores and protects your personal information — in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Important Note: By using the spin ngo platform, you agree to the collection and use of information as described in this Privacy Policy. Please read it carefully before registering.
The principles we uphold in every aspect of how we handle Malaysian players' personal data.
All data you send and receive through the spin ngo platform is protected by TLS 1.3 with AES-256 encryption — the same security standard used by Malaysia's leading banking institutions such as Maybank and CIMB. Your information cannot be read by unauthorised parties while in transit.
Spin ngo operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means we only collect data that is strictly necessary, store it securely, and do not disclose it without a lawful basis. You have the right to access, correct and request deletion of your data at any time.
Spin ngo has never sold, rented, or commercialised player personal data to any third party, and never will. Your data is used solely for platform operations, identity verification, and legal compliance — not for the commercial benefit of others.
We only collect the information genuinely necessary to deliver spin ngo's services — nothing more. Our data minimisation principle means we do not collect data that is irrelevant to platform operations or that lacks a solid legal justification.
Spin ngo's Privacy Policy is written in plain, easy-to-understand language — not confusing legalese. We believe players deserve to know exactly how their information is used, without needing a lawyer to figure it out.
If spin ngo needs to make any changes to this Privacy Policy, you will be notified via your registered email and an in-platform notice at least 14 days before the changes take effect. We will not make material changes without giving you time to review and provide feedback.
This Privacy Policy is published by Spin NGO ("we", "spin ngo", "Platform") and applies to all users, registered members and visitors of the spin ngo website at spinngo.biz. This policy sets out our practices regarding the collection, use, storage, protection and disclosure of your personal data.
Spin ngo takes our responsibilities as a data controller under Malaysia's Personal Data Protection Act 2010 (PDPA) seriously. We are committed to ensuring that the personal information you entrust to us is handled with care, treated with respect, and protected at all times.
By accessing or using the spin ngo platform — whether through the website or mobile app — you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree, please stop using our platform and contact our team to close your account.
This Privacy Policy should be read together with Terms & Conditions spin ngo and Responsible Gaming Policy us for a full overview of how we operate the platform.
Spin ngo only collects data that is necessary to provide, maintain and improve our services. The following are the categories of data we may collect:
Spin ngo never collect credit card numbers directly. All payments are processed through secure third-party payment gateways (DuitNow, Touch 'n Go eWallet, etc.) that maintain their own security standards.
Your personal data is collected through several different methods when you interact with the spin ngo platform:
You provide personal data to us directly when registering a new spin ngo account, completing the KYC (Know Your Customer) verification process, making deposits or withdrawals, contacting customer support, and submitting complaints or feedback through any channel.
When you use the spin ngo platform, our systems automatically collect certain technical data such as your IP address, device type, web browser, pages accessed, and usage patterns. This data is collected through cookies, server log files, and similar tracking technologies.
In certain situations, spin ngo may receive data from legitimate third parties, such as:
Spin ngo uses your personal data only for legitimate and specific purposes. We do not use your data for any purpose not stated in this Privacy Policy.
| Purpose of Use | Data Types Used | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, MyKad, date of birth | Legal requirement |
| Spin ngo account operations | Identity data, email, phone | Contract performance |
| Processing deposits & withdrawals (MYR) | Financial, banking and e-wallet data | Contract performance |
| Fraud prevention & security | IP, login, and technical data | Legitimate interests |
| Customer support | All relevant data | Contract performance |
| Platform analytics & improvement | Usage data (anonymised) | Legitimate interests |
| Marketing communications (where consent has been given) | Email, phone | Your consent |
| Legal compliance & audits | Complete transaction records | Legal requirement |
For marketing communications (promotions, special offers, spin ngo updates), we will only contact you if you have given your explicit consent. You may withdraw this consent at any time via your account settings or by contacting our team.
Spin ngo does not sell, rent or commercialise players' personal data. However, in the normal course of platform operations, we may need to share data with selected categories of third parties in very limited and controlled circumstances.
To operate the spin ngo platform effectively, we work with service providers who have signed strict confidentiality agreements. These include cloud infrastructure providers (for data hosting), payment gateway providers (DuitNow, Touch 'n Go, GrabPay, etc.), KYC verification services, and customer support software providers. All such providers may only use your data for the specific purposes agreed upon with spin ngo.
Spin ngo may be required to disclose player data to the relevant authorities where mandated by Malaysian law, a court order or valid legal process. In such situations, we will disclose only the minimum information necessary and will notify the affected player within the timeframe permitted by law.
In the event of a merger, acquisition or sale of spin ngo assets, player data may be transferred to the successor entity. In such circumstances, players will be notified before their data is transferred and their rights under this Privacy Policy will continue to be upheld.
⚠️ Good to Know: spin ngo will never share your data with advertising companies, data brokers, or any party not mentioned in this Privacy Policy. If you receive contact from a party claiming to have obtained your information from spin ngo, please report it to us immediately.
Spin ngo implements a comprehensive range of technical and organisational measures to protect players' personal data against unauthorised access, loss, misuse or disclosure.
While spin ngo implements the best available security measures, no system can be guaranteed 100% secure. We encourage players to take an active role in protecting their accounts by using strong passwords, enabling 2FA, and never sharing their login credentials with anyone.
Spin ngo retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law.
When you close your spin ngo account, we will delete or anonymise any personal data that does not need to be retained for legal or audit purposes. Data retained after account closure will be used solely for legal compliance — not for marketing activities.
As a data subject under Malaysia's PDPA, you have several important rights regarding your personal data held by spin ngo. We are committed to respecting and facilitating these rights.
You have the right to request a copy of the personal data we hold about you. spin ngo will provide a response within 21 business days.
You have the right to request correction of any inaccurate or incomplete personal data held in your spin ngo account.
You may request the deletion of personal data that is no longer required for its original purpose of collection, subject to legal requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
You may request your data in a machine-readable format for transfer to another service provider where applicable.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.
To exercise any of the above rights, contact the spin ngo Privacy Officer by email: privacy@spinngo.biz or via 24/7 customer support. We will process your request within 21 business days.
The spin ngo platform uses cookies and similar tracking technologies to enhance your experience, maintain account security, and understand overall platform usage patterns.
You can manage or delete cookies through your web browser settings. Disabling essential cookies may affect the functionality of the spin ngo platform — for example, you may be required to log in again on every visit. Analytics and functional cookies can be disabled without affecting basic platform usage.
The spin ngo platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If spin ngo determines that we have collected personal data from a minor without valid parental or guardian consent verification, we will take immediate steps to delete that data and close the account in question. Our age verification system is designed to prevent registration by minors.
⚠️ To Parents & Guardians: If you believe your child under the age of 18 has registered an account on spin ngo, please contact us immediately at support@spinngo.biz. We will investigate and take appropriate action within 48 hours.
In the normal course of operating the spin ngo platform, some of your personal data may be processed or stored on servers located outside Malaysia — primarily for cloud storage and technical processing purposes.
When your data is transferred outside Malaysia, spin ngo ensures that protections equivalent to those under Malaysia's PDPA apply. This is achieved through data processing agreements with our service providers that mandate compliance with high data protection standards, regardless of server location.
Spin ngo does not transfer Malaysian players' data to countries lacking adequate data protection without appropriate contractual safeguards in place. If you would like to learn more about cross-border data transfers, please contact our Privacy Officer.
Spin ngo may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.
For material changes (significant changes that affect your privacy rights), spin ngo will:
Your continued use of the spin ngo platform after the effective date of any updated Privacy Policy constitutes your acceptance of those changes. If you do not agree with the changes made, you have the right to close your account and request deletion of the relevant data.
For any questions, concerns, or requests regarding this Privacy Policy and how spin ngo handles your personal data, please reach out to us through the following channels:
Spin ngo is committed to responding to all privacy-related enquiries within 21 working days. For urgent matters relating to account security or suspected data breaches, contact us via 24/7 Live Chat for an immediate response.
Effective Date: 1 January 2026 | Version: 3.1 | Compliance: Personal Data Protection Act 2010 (PDPA) Malaysia
Some betting platforms treat user data as a monetisable asset — selling it to advertisers, sharing it with marketing brokers, or using it to target ads outside their platform. spin ngo takes an entirely different approach.
To us, the personal data of Malaysian players is a responsibility we take seriously — not a business opportunity. When you provide spin ngo with your name, phone number, and bank account details, you are entrusting us with highly sensitive information. We do not take that trust lightly.
Consider this scenario: You deposit RM500 into your spin ngo account via Touch 'n Go eWallet to catch this weekend's Liga Super Malaysia match while placing bets on your favourite team. In doing so, we record your transaction details — solely to process your deposit, ensure transaction security, and meet financial audit requirements. That information goes nowhere else. No advertiser will suddenly learn your preferences, and no broker will call you with unsolicited offers.
Spin ngo recognises that Malaysians are becoming increasingly digitally savvy and more conscious about data privacy. With the rise of online fraud cases in Malaysia in recent years, trust in a platform is something hard-earned — yet can be destroyed in an instant if customer data is exposed or misused.
That is why we invest in robust security infrastructure — not merely because the law requires it, but because it is the right thing to do. We use the same encryption technology as Malaysia's leading banks. We conduct regular security audits. We train our staff on the importance of data privacy. And we have written this Privacy Policy in plain language so that every Malaysian player can understand it without needing legal expertise.
Your trust in spin ngo is the foundation of our relationship. We will never compromise it.
Spin ngo prioritises the security and privacy of every Malaysian player. Register today with a minimum deposit of RM20 via DuitNow or Touch 'n Go eWallet and enjoy a safe, fair, and protected gaming experience.